Frequently Asked Questions

Q: How long has Interwest been selling installation tools?
A: Interwest Distribution Company has been selling installation tools utilized for the film products that we sell since 1985. The latest re-launch of the tools division of the company is an effort to provide the highest level of service, selection and expertise of the tools utilized in the industries we service.
Q: What makes Interwest Tools different than all the other tool suppliers?
  • Interwest has nearly 200 years combined experience on staff. This experience enables us to provide you unparalleled service and advice on the items we offer.
  • Interwest has 5 shipping warehouses (Los Angeles, Denver, Chicago, Atlanta & Seattle) to offer the best shipping times (Most of the US serviced in 2 shipping days).
  • The five Interwest shipping warehouses have a greater inventory than anyone else in the industry to offer greater fill rates on the orders that we service.
Q: How long will it take to receive my order?
A: Most of the Unites States will receive their order within 2-3 days with UPS Ground shipping. In essence, you will be receiving Express service for the price of Ground shipping. The Interwest’s staff looks at each order that is placed to determine which of our 5 warehouses to fulfill that order from to achieve the fastest shipping time along with the highest fill rate on the order to eliminate backorders whenever possible.
Q: How much will shipping cost?
A: All order within the 48 Contiguous United States will be charged a flat rate of $9.00 for UPS Ground shipping.
Q: I notice the prices at Interwest Tools are lower than other suppliers. Are these items cheaper knock-offs or genuine items?
A: Great question! Interwest Tools only offers the tools people have been using for years made by the original manufacturers. Some suppliers have begun to carry products that look to be items that you have used or years, but they are actually cheap knock-offs that often do not compare to the items they appear to be.
Q: Does Interwest Tools offer a wholesale program for other suppliers?
A: No, we try to offer the best overall pricing available direct to the consumer.
Q: Do I have to place my order online, or can I call my order in?
A: While we encourage our customers to order online, you can always contact us 800-232-8468 during normal business hours (M-F 8AM-5PM CST) to place your order.
Q: Do I have to pay taxes on my order?
A: In some cases, yes. Because Interwest Tools has facilities and employees in numerous states, taxes must be collected in those states. At this time, Interwest Tools must collect sales tax on orders on Arizona, California, Colorado Illinois and Seattle.